• What payment methods do you accept?
We accept major payment methods, including credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods.
• How long does shipping take?
Delivery takes approximately 7-15 business days, usually under 10 business days. During holiday periods, delays may occur.
• How can I track my order?
Once your order has shipped, you will receive an email with a link to track the package. You can also log into your account on our site to check the order status.
• Can I return or exchange an item?
Yes! We offer a return policy within 14 days from the delivery date. Items must be in their original condition, with tags and packaging. For exchanges, send a request, and we will guide you through the process.
• How long does it take to process a return?
Once we receive your return, processing takes about 5 to 7 business days. You’ll receive a confirmation email once your refund is complete.
• How can I contact customer service?
Our customer service team is available via email at jackpearwear@gmail.com mailto:jackpearwear@gmail.com, through our website's online chat, or by WhatsApp at +39 3294269428. We’ll be happy to assist you.
• How do I choose the right size?
You’ll find a size guide on each product page. We recommend reviewing this guide and comparing your measurements to select the best fit.
• How do I apply a discount code?
At checkout, enter your discount code in the designated section and click "Apply." The discount will be reflected in the order total.
• Do you offer international shipping?
Yes, we ship worldwide. International shipping times and costs vary depending on the destination. We have warehouses and suppliers worldwide, so shipping is fast.
• Do you offer discounts for wholesale purchases?
Yes, for wholesale orders, please contact us directly for more information and special offers.
• What should I do if I receive a damaged or incorrect item?
Contact us within 48 hours of receiving the package, and we’ll take care of resolving the issue.
• Can I modify or cancel my order after placing it?
If you need to modify or cancel your order, please contact us as soon as possible. If the order has already been processed, we may not be able to make changes.